Why Is Outlook Asking Me to Sign in Again Mobile
Hello Due south J Fifty,
From the upshot symptom, it seems that Outlook android app keeps signing out your account and asking yous to authenticate. I'd propose you to modify a different network environment to run into if information technology can make whatever departure. Try to clear Outlook app caches on your android device (please annotation that this way all the buried Outlook data will be removed, please back up your important information before clearing), then restart your phone and run Outlook, and and so monitor it to meet if this issue would occur over again. If convenient, use a different account, like live account to run into if this upshot tin be reproduced, if this outcome can be reproduced with an personal account, then it is mostlt related with this specific customer.
Please confirm with Part 365 admin if in that location's recent change fabricated on your account, and besides confirm with other uses in the aforementioned organization to see if they are having this upshot.
To better assistance y'all, you're recommended contact our built-in support: Get in-app help for Outlook for iOS and Android and report this issue to him. They are our dedicated channel handling Outlook phone customer issues and volition be in fourth dimension to contact you in Outlook phone customer to provide farther solution. If there's any update from them, welcome dorsum to share with us equally it will help other members having the same issue to find the solution.
Best Regards,
Anna
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This issue has 2600 views, in that location are 148 people who need this answered, and yet there is no solution provided by Microsoft for over four months now.
I have the aforementioned issue. When I pull down notifications and tap on "Sign in to Outlook" on my Android phone, I briefly become the "Select Business relationship" screen (with no way to select anything), then a screen that appears to be logging in (which information technology tin can't practise because my countersign was inverse on the Role 365 desktop app), it fails to log in, and there are NO options anywhere in the Android app to re-enter my countersign.
If the currently stored password fails to log in, why wouldn't the mobile app ask for the user to enter it once again? It simply seems to go along trying over and over with the stored (incorrect) countersign and failing.
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The Outlook App for Android Pixel worked for three years until the past ii days. I so kept getting nags to authenticate which I did both with my password and by MS Authenticater which was Canonical but to get some other nag a few seconds later. Rebooted, reset, reinstalled--no joy! Nag, nag, nag. Finally gave up and switched to Google'southward Android Post app which I wanted to avoid so they couldn't scarf up all my information. VERY FRUSTRATING.
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Hi Anna,
Let me assistance y'all out a little, because no one accept followed upward on your suggestions:
1. Immigration cache, reinstalling app, deleting account, reset account - all those didn't help in any way to solve this issue.
2. Trying to change the network surround to a new ane (even new SIM that connected me to a different 4G network) didn't work as well.
three. I don't accept another Office365 account to try - only the one opened by my visitor
four. My Office365 admin didn't make any change to my account recently
v. I already reported this issue through the "in-app help" - none of their suggestions worked for me. they pretty much added one more than thing to test (canceling battery optimization for the app)
I can too confirm that other mail clients works well with my Office365 account - but I rather utilise the official Outlook app
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How-do-you-do Southward J L,
From the event symptom, it seems that Outlook android app keeps signing out your account and asking you to authenticate. I'd suggest you lot to alter a different network environs to come across if it can make any divergence. Try to clear Outlook app caches on your android device (please annotation that this way all the cached Outlook data will exist removed, please back upwardly your important data before immigration), and so restart your telephone and run Outlook, and and so monitor it to come across if this issue would occur once again. If user-friendly, use a different account, like live account to run into if this upshot can be reproduced, if this issue can be reproduced with an personal account, then information technology is mostlt related with this specific client.
Please confirm with Role 365 admin if in that location'southward contempo change fabricated on your business relationship, and also confirm with other uses in the same organization to see if they are having this outcome.
To better help you, you're recommended contact our built-in support: Get in-app help for Outlook for iOS and Android and report this consequence to him. They are our dedicated aqueduct handling Outlook telephone client issues and will be in time to contact you in Outlook phone customer to provide further solution. If there'southward whatsoever update from them, welcome dorsum to share with u.s. as it will help other members having the same issue to find the solution.
Best Regards,
Anna
And so when is Microsoft going to grab Google by its scruffy neck and fix this?
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Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-app-keeps-asking-for-sign-in/ac0adc11-799a-4f72-81b7-1a57d9e590a9
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